Shipping and Refund Policy
At Magnolia Gift Boxes, we strive to process and ship your orders in a timely manner to ensure a seamless gifting experience. Here's an overview of our shipping policy:
Order Processing: We typically process orders within 1-3 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly longer.
Shipping Methods: We offer various shipping options at checkout, allowing you to choose the one that best suits your needs. Shipping methods may include local courier, Canada-wide shipping, or express delivery, depending on your location and preferences.
Shipping Costs: Shipping costs are calculated based on your order's total weight, destination, and chosen shipping method. You will see the shipping cost at checkout before completing your purchase.
Shipping Destinations: We currently ship within all locations in Canada. Please note that some regions may have restrictions or additional shipping fees, which will be displayed during checkout.
Shipping Notifications: Once your order is shipped, we will notify you via email regarding your delivery status.
Shipping Delays: While we strive to meet estimated delivery times, please understand that unforeseen circumstances, such as weather conditions or carrier delays, may occasionally affect delivery times. If your order experiences a significant delay, please contact us, and we'll do our best to assist you.
We want you to be completely satisfied with your purchase from Magnolia Gift Boxes. If you encounter any issues with your order, please refer to our refund policy below:
Returns and Exchanges: To encourage thoughtful purchasing and reduce the environmental impact of unnecessary shipping, we do not offer returns or exchanges for our products. However, if you are not entirely satisfied with your purchase, please contact us at firstname.lastname@example.org, and we will make every effort to address your concerns and find a suitable solution.
Damaged or Incorrect Items: In the unlikely event that your order arrives with a defective, damaged, or incorrect item, please reach out to us immediately. We will gladly send a replacement or issue a refund for any such issues with your order.
Refund Process: If a refund is approved, it will be processed using the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account, depending on your payment provider's policies.
Cancellation: If you wish to cancel your order, please contact us by email within 24 hours of placing the order. We can only process cancellations for orders that have not been shipped. Once an order has been shipped, it cannot be canceled, and no refund will be issued.
For any other questions or further assistance, please don't hesitate to reach out to us at email@example.com. We are here to ensure your gifting experience with us is exceptional.